Return & Exchange Policy
At Manaale Jewels, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help you with our easy return and exchange process.
🔄 Return Eligibility
- Returns are accepted within 7 days of delivery.
- The product must be:
- Unused and in its original condition.
- In the original packaging with tags, certificates, and invoices intact.
- Items not eligible for return:
- Customized or personalized jewellery.
- Earrings (due to hygiene reasons).
- Items purchased during sale or clearance events.
🔁 Exchange Policy
- Exchanges are possible only for size or defect issues.
- Exchange requests must be raised within 7 days of receiving the product.
- Exchange is subject to stock availability.
🚫 Non-Returnable/Non-Exchangeable Items
- Custom-made or personalized orders.
- Products damaged due to misuse or mishandling.
- Earrings and other hygiene-related products.
💰 Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
📦 How to Initiate a Return or Exchange
- Contact our support team via:
- Email: jewelsbymanaal@gmail.com
- Phone: +91 96331 75670
- Provide your Order ID, reason for return/exchange, and supporting images (if applicable).
- Our team will guide you through the return process.
❗ Important Notes
- Products returned without prior approval will not be accepted.
- Return shipping costs are borne by the customer unless the product received is damaged or defective.
- Manaale Jewels reserves the right to decline returns that do not meet the above conditions.
📞 Need Help?
For any return or exchange-related queries, reach out to us at:
- Email: jewelsbymanaal@gmail.com
- Phone: +91 96331 75670
